As of 1st Nov 2018 we are not longer supporting the forums. We prefer to give out better personal support based on tickets, either on our live chat, or through our ticket system. Go to contact us page and ask your question. We usually reply within minutes, or hours, but never longer than 12-24 hrs at worst. Also when you see the livechat support online, be sure we reply within seconds (1-2 mins at most).